privacy policy
Yuen Co., Ltd. (hereinafter referred to as "our company") recognizes the importance of customer personal information protection laws,
In addition to complying with the Act on the Protection of Customer Information (hereinafter referred to as the "Personal Information Protection Law"), we will appropriately handle and protect customer information, including customer information, in accordance with the following privacy policy (hereinafter referred to as "this policy"). I will strive to.
Article 1 (Regarding customer information we keep)
In this policy, "customer information" refers to information related to customer identification, behavior history on communication services, and other information generated or accumulated in connection with the customer's device. Our company may obtain and collect customer information of customers who use this service by the following methods.
1. How we obtain and collect information through this service
We will acquire and collect customer information entered by customers on this service.
2. How to obtain and collect information by email, written form, telephone, etc.
Our company obtains and collects customer information provided by customers to our company by means such as e-mails, letters, telephone calls, etc.
3. Information provided by other services when the customer allows cooperation with other services when using our services.
When customers use our services, if they permit collaboration with other services such as social networking services, the following information may be obtained from the external service based on the consent given at the time of permission: We will collect it.
3.1. ID used by the customer in the relevant external service
3.2 Other information that the customer has authorized to be disclosed to the partner company based on the privacy settings of the relevant external service.
4. Information acquired and collected by our company when customers use our services
Our company acquires and collects information regarding access status to our services and how they are used. This includes the following information:
・Referrer
・IP address and individual identification information
・Internet domain name
・Information about server access logs
・Cookies, ADID, IDFA and other identifiers
Please note that all pre-payments on our services are made by credit card through another company's payment service, and we do not obtain complete credit card information other than the access token to the other company's payment service.
Article 2 (About purpose of use)
The specific purposes for which our customer information is used are as follows. We will not use your personal information for any purpose other than these purposes, unless stated in Section 4 or with your individual consent.
1. To provide our services
2. To provide information regarding our services and respond to inquiries, etc.
3. To respond to acts that violate our company's terms regarding our services.
4. To notify you of changes to the terms of our services, etc.
5. To conduct surveys to further improve our services and to send rewards, etc.
6. To help improve our services, develop new services, etc.
7. In connection with our services, to create statistical data processed into a format that does not identify individuals.
8. For purposes of use separately specified or announced to the customer.
9. For other purposes incidental to the above purposes of use.
Article 3 (Handling of information)
1. We will appropriately and carefully manage the information entrusted to us by our customers, etc., and take necessary and reasonable security control measures to prevent its leakage, loss, misuse, falsification, and unauthorized access. In addition, when providing information using communication methods, we will strive to ensure safety by using security technology such as SSL (Secure Socket Layer) encrypted communication as necessary, in preparation for interception by a third party during the communication. .
2. In order to improve the quality of our services and to provide convenience to our customers, we may outsource some of the handling of information received from customers to outside contractors. We will provide instructions and supervision to ensure appropriate management.
3. To respond to acts that violate our company's terms regarding our services.
4. To notify you of changes to the terms of our services, etc.
5. To conduct surveys to further improve our services and to send rewards, etc.
6. To help improve our services, develop new services, etc.
7. In connection with our services, to create statistical data processed into a format that does not identify individuals.
8. For purposes of use separately specified or announced to the customer.
9. For other purposes incidental to the above purposes of use.
Article 4 (Regarding disclosure/provision to third parties)
1. When there is consent from the customer himself/herself
2. When outsourcing all or part of the handling of customer information to the extent necessary to provide services to customers.
3. When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the consent of the customer, etc.
4. If there is an illegal act such as unauthorized access or intimidation, and the Company determines that it is necessary to disclose or provide customer information in order to resolve the problem.
5. When customer information is provided due to business succession due to merger or other reasons
6. When a national agency, local government, or other public agency requests customer information based on laws and regulations, and there is no reasonable reason to refuse the provision.
7. In other cases permitted by the Personal Information Protection Act and other laws and regulations.
Article 5 (Correction of customer information, suspension of use, etc.)
1. If a customer requests that (1) the customer information be corrected based on the provisions of the Personal Information Protection Law because the customer information is not true, and (2) the purpose of use for which the customer information was previously announced. If you are requested to stop using the information because it is being handled beyond the scope of the above, or because it was obtained or collected by deception or other illegal means, please make a request from the customer himself/herself. After confirming that this is the case, we will conduct the necessary investigation without delay, and based on the results, we will correct the contents of the customer information or suspend its use, and notify the customer to that effect. In addition, if we decide not to make corrections or suspend use, we will notify customers to that effect.
2. If a customer requests deletion of their customer information, and if the Company determines that it is necessary to comply with the request, the Company will respond after confirming that the request is made by the customer himself/herself. , we will delete your information and notify you accordingly.
3. If the Company is not obligated to make corrections or suspend use pursuant to the Personal Information Protection Act or other laws and regulations, the provisions of Paragraphs 1 and 2 do not apply.
Article 6 (Procedures for changing privacy policy)
1. Our company may change the privacy policy at our discretion in the following cases:
1.1. When changes to the privacy policy are in the general interest of users.
1.2 When the change to the privacy policy does not contradict the purpose of the contract and is reasonable in light of the necessity of the change, the appropriateness of the changed content, the content of the change, and other circumstances related to the change.
2. When changing the privacy policy pursuant to the preceding paragraph, the Company shall notify the Company of the fact that the privacy policy will be changed, the contents of the changed privacy policy, and its effective date at least one month before the effective date of the changed privacy policy. We will post on our website (URL: https://www.chillnn.com) or notify users by email.
3. In the case of changes to the content that require the consent of the user according to laws and regulations, the consent of the user shall be obtained by the method prescribed by the Company.
Article 7 (About the contact point)
If you have any opinions, questions, complaints, or other inquiries regarding the handling of customer information, please contact the contact point below.
Address: 2-9-23 Fukushima, Fukushima Ward, Osaka City, Osaka Prefecture
Yuen Co., Ltd.
Contact: stay@u-en.jp
Established June 1, 2022